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Axia Privacy Policy

Effective Date: July 2026

This Privacy Policy (“Policy”) describes how Axia International (“ Axia,” “ we,” “ us,” or “ our ”) collects, processes, uses, shares, stores, and transfers Personal Data in connection with its Sites and Services (collectively, the “ Axia Services ”).

If you create an Account or otherwise establish an Axia account, Axia’s collection, use, and disclosure of your Personal Data may also be governed by the applicable Services Agreement you enter into with us. To the extent the Services Agreement applies, it should be read together with this Policy.

If you have privacy questions that are not answered in this Policy, please contact us using the information in the Contact Us section below.

1. Scope of This Policy

This Policy applies to Personal Data that Axia collects when you:

  • visit Axia’s Sites;
  • access or use the Services;
  • communicate with Axia about the Axia Services;
  • request information about Axia or its offerings; or
  • otherwise interact with Axia as a visitor or User.

This Policy applies to both business information and Personal Data collected through the Axia Services, subject to any applicable contractual terms in a Services Agreement.

2. Personal Data We Collect

Axia may collect Personal Data about you in several ways.

2.1 Information You Provide Voluntarily

We may collect information you voluntarily provide when you:

  • contact us to learn more about Axia, the Axia Services, or other opportunities;
  • sign up to receive information from us;
  • access or use the Axia Services;
  • contact customer service; or
  • otherwise submit information through the Axia Services.

Depending on the interaction, this information may include:

  • your name;
  • mailing address;
  • organization name;
  • email address;
  • telephone number;
  • financial account information;
  • account number;
  • date of birth; and
  • any other information you choose to provide.

2.2 Technical and Usage Information

We also collect certain technical information generated through your interaction with the Axia Services. This may include:

  • IP address;
  • device identifiers; and
  • website usage and interaction data collected through cookies and similar technologies.

2.3 Account and Support Information

If you have an Account or communicate with Axia for support or service-related reasons, we may collect and maintain information relating to:

  • your Account;
  • your requests and inquiries;
  • your communications with us; and
  • information needed to respond to support matters or potential customer requests.

3. How We Process Personal Data

Axia may Process Personal Data for the following purposes.

3.1 To Operate and Deliver the Axia Services

We Process Personal Data to:

  • operate the Axia Services;
  • provide access to Sites and Services;
  • administer Accounts; and
  • support the day-to-day functioning of our business.

3.2 To Communicate with You

  • We Process Personal Data to:
  • respond to questions and requests;
  • communicate when you contact us about the Axia Services; and
  • provide customer service and support.

3.3 To Improve and Protect the Axia Services

We Process Personal Data to:

  • analyze and improve the Axia Services;
  • support development of additional products or services;
  • optimize website performance and user experience;
  • protect the Axia Services; and
  • protect the rights of Users and others and enforce the terms applicable to the Axia Services.

3.4 To Comply with Legal and Regulatory Obligations

We Process Personal Data as needed to comply with applicable laws, regulations, and other legal obligations.

3.5 To Send Promotional Materials

We may use Personal Data to send you promotional materials from Axia or on behalf of our affiliates and business partners.

4. Retention of Personal Data

Axia collects and retains Personal Data submitted through the Axia Services in an identifiable format for the period necessary to:

  • meet your request;
  • fulfill legal or regulatory obligations; or
  • serve Axia’s legitimate business interests where not prohibited by law.

Retention periods may vary depending on the nature of the information, the purpose for which it was collected, and applicable legal requirements.

5. How We Share Information

Axia may share Personal Data in the following circumstances.

5.1 Within the Axia Corporate Family

We may share information with other members of the Axia corporate family, including affiliated entities.

5.2 With Service Providers

We may share information with companies we engage to perform services on our behalf. Examples identified in the source policy include:

  • Stripe Technology Company Limited (“Stripe”), which may assist with gathering data from financial institutions, including verifying bank accounts and confirming account balances before approving a transaction; and
  • Microsoft Clarity, which Axia uses to better understand website interactions through behavioral metrics, heatmaps, and session replay for service improvement, security, and site optimization.

These providers process information in accordance with their own privacy practices and any applicable contractual arrangements with Axia.

5.3 For Business Purposes or Legal Requirements

We may share information with other third parties where necessary for Axia’s business purposes or where required by law.

5.4 Aggregated or De-Identified Information

We may share information with businesses and members of the public when the information is aggregated or otherwise does not personally identify you.

5.5 With Your Consent

We may also share your information where you direct us to do so or otherwise provide your consent.

6. International Transfers of Your Personal Data

Axia’s operations are supported by networks, cloud-based servers, infrastructure, and information technology systems, including systems operated by third-party service providers. As a result:

  • Axia and its third-party service providers may store and Process Personal Data in the United States of America and in other countries; and
  • your Personal Data may be transferred to jurisdictions with data protection rules that differ from those in your home country.

Where Axia transfers Personal Data internationally, Axia will protect that information as described in this Policy.

By using the Sites and Services, you acknowledge that your Personal Data may be transferred to, stored in, and Processed in countries outside your home jurisdiction.

For more information about international transfers, please contact Axia using the details below.

7. Your Rights and Choices

Axia provides certain rights and choices with respect to your Personal Data.

7.1 Access and Review

If you have an Account, you may be able to review limited Personal Data by logging into your Account.

7.2 Updating Information

If you need to edit or update your information and are unable to do so through your Account, please contact Axia.

7.3 Questions about Account or Other Personal Data

If you do not have an Account, or if you have questions regarding your Account information or other Personal Data, please contact Axia.

8. Cookies and Tracking Technologies

Axia and certain business partners and vendors may use cookies and other tracking technologies (collectively, “ Cookies ”) when you visit the Axia Services.

Axia uses Cookies to:

  • recognize you;
  • customize online experiences, content, and advertising;
  • measure the effectiveness of promotions;
  • mitigate risk;
  • help prevent potential fraud; and
  • promote trust and safety across the Axia Services.

Certain features of the Axia Services may only function through the use of Cookies. If you disable or decline Cookies, some parts of the Axia Services may be limited or unavailable.

9. Security

Axia maintains technical, physical, and administrative safeguards designed to provide reasonable protection against:

  • loss;
  • misuse;
  • unauthorized access;
  • unauthorized disclosure; and
  • alteration of information.

Security measures described in the source policy include:

  • firewalls;
  • data encryption;
  • physical access controls for data centers; and
  • information access authorization controls.

No data transmission or storage system can be guaranteed to be completely secure, but Axia uses reasonable measures designed to protect the information in its care.

10. Children’s Privacy

The Axia Services are intended for a general audience and are not directed to individuals under the age of majority or to other individuals who are not legally able to use the Axia Services.

Axia does not knowingly collect information from children or from individuals who are not legally able to use the Axia Services. If Axia obtains actual knowledge that it has collected information from a child, Axia will promptly delete that information unless Axia is legally required to retain it.

If you believe Axia has mistakenly or unintentionally collected information from a child, please contact us.

11. Changes to This Policy

Axia may update this Policy from time to time to reflect changes in its privacy practices or the Axia Services.

  • Any revised version will become effective as of the published Effective Date.
  • If Axia makes a material change, Axia will provide notice in advance by posting notice on the Axia Services before the change becomes effective.
  • Axia may also provide notice by email or by other appropriate means.

12. Contact Us

If you have general questions about this Policy, Axia’s privacy practices, or Axia’s handling of your Personal Data, please contact us at:

  • Email: info@axiainternationalcom
  • Mailing Address: Axia International, 19500 State HWY 249 Ste 230, Houston, TX 77070

13. Definitions

For purposes of this Policy, the following definitions apply.

13.1 Account

Account means an Axia account.

13.2 Personal Data

Personal Data means information that can be associated with an identified or identifiable person.

Personal Data can include, for example:

  • name;
  • postal address, including billing and shipping addresses;
  • telephone number;
  • email address;
  • financial account information;
  • account number; and
  • date of birth.

Personal Data does not include information that does not identify a specific user.

13.3 Process or Processing

Process or Processing means any method or way of handling Personal Data, whether or not by automated means, including:

  • collection;
  • recording;
  • organization;
  • structuring;
  • storage;
  • adaptation or alteration;
  • retrieval;
  • consultation;
  • disclosure by transmission;
  • dissemination or otherwise making available;
  • alignment or combination;
  • restriction;
  • erasure; or
  • destruction.

13.4 Services

Services means all Axia products, services, content, features, technologies, or functions, including integrations with third-party services, offered by Axia, together with all related sites, applications, and services.

13.5 Site

Site means the Axia websites, mobile applications, official social media platforms, or other online properties through which Axia offers the Services.

13.6 User

User means you, or any other person who has established a relationship with Axia, such as by opening an Account, or who otherwise uses the Services or accesses the Sites.