Effective Date: June 2019
What Personal Data Do We Collect?
The Axia Sites are where you can learn more about Axia Services and how to become a User, sign up for more information about our Axia Services, or access your Account if you are a User. We may collect Personal Data about you when you visit or access the Axia Sites, including the following:
Personal Data You Provide to Us Voluntarily – We collect information about you that you voluntarily provide to us when you: (i) contact us to learn more about Axia, the Axia Services, or other opportunities you indicate are of interest at the time; (ii) access or use the Axia Service; or (iii) contact customer service. This information may include, for example, your name, mailing address, organization name, and any other information that you choose to provide to us when you comment on materials on our Axia Services, in order to contact you as a potential customer, or respond to a support request. This also includes technical data, such as IP addresses and device identifiers that are commonly generated in establishing a connection with the Axia Services.
Retention – We collect and retain Personal Data submitted to the Axia Services in an identifiable format for the amount of time necessary to meet your request or fulfill our legal or regulatory obligations, unless it is in our legitimate business interests and not prohibited by law to maintain the Personal Data for longer periods.
How Do We Process Personal Data?
We may use information:
- For our legitimate interests, namely:
- To operate the Axia Services;
- To contact and communicate with you when you reach out to us to ask us about our Axia Services;
- To manage everyday business needs;
- To analyze or improve the Axia Services or additional products or services; and
- To protect the Axia Services and the rights of Users and others to enforce the terms of the Axia Services;
- To comply with our obligations, including to comply with all applicable laws and regulations; and
- To send you promotional materials from us or on behalf of our affiliates and business partners.
Sharing of Information
We share information with:
- Other members of the Axia corporate family such as our affiliated entities;
- Other third parties where necessary for our business purposes or as required by law;
- Businesses and members of the public, when data is aggregated and does not personally identify you; and
- Otherwise with your consent.
International Transfers of Your Personal Data
You may review limited Personal Data after logging in to your Account. If you need to edit or update your information and are unable to do so, please contact us. If you do not have an Account or if you have questions about your Account information or other Personal Data, please contact us.
We maintain technical, physical, and administrative security measures designed to provide reasonable protection for your information against loss, misuse, unauthorized access, disclosure, and alteration. The security measures include firewalls, data encryption, physical access controls to our data centers, and information access authorization controls.
The Axia Services are intended for a general audience and are not directed at individuals under the age of majority. We do not knowingly collect information from children or other individuals who are not legally able to use the Axia Services. If we obtain actual knowledge that we have collected information from a child, we will promptly delete it, unless we are legally obligated to retain such data. If you believe that we have mistakenly or unintentionally collected information from a child, please contact us.
Account means Axia account.
Personal Data means information that can be associated with an identified or identifiable person. “Personal Data” can include name, postal address (including billing and shipping addresses), telephone number, email address, financial account information, account number, and date of birth. Personal Data does not include information that does not identify a specific user.
Process describes any method or way that we handle Personal Data or sets of Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, and consultation, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of Personal Data.
Services means all Axia products, services, content, features, technologies, or functions (including integrations with third party services) offered by Axia and all related sites, applications and services.
Site means the Axia websites, mobile apps, official social media platforms, or other online properties through which Axia offers the Services.
User means you or anyone else who has established a relationship with Axia (for example, by opening an Account) or otherwise uses the Services or accesses the Sites.